Business Operations
New Report: What Manual Back Office Operations Are Actually Costing You
Business Operations June 5, 2026
Key takeaways:
Processing one placement's onboarding paperwork costs $59.92 in direct labor, before accounting for compliance exposure or DSO drag from billing errors.
More AI Won’t Save Contracting Staffing Agencies. The Data Says Discipline Will.
Business Operations June 3, 2026
Key takeaways:
AI is the most-cited tech priority for staffing in 2026, with 39% of agencies ranking it #1 in our benchmark. But the...
Winning Clients Is Now Staffing’s Hardest Problem. The Sales Model Hasn’t Caught Up.
Business Operations June 3, 2026
Key takeaways:
Winning clients overtook finding talent as the hardest part of running a staffing agency. In our 2026 benchmark, 31% of operators named...
Why 69% of Agencies That Lost Revenue Last Year Are Banking on a 2026 Comeback
Business Operations May 28, 2026
Key takeaways:
More than four in 10 of staffing agencies contracted in 2025. Yet nearly 70% of those contracting agencies are still projecting growth...
Why Staffing Automation Software Isn’t Enough Anymore
Business Operations May 8, 2026
By Dries De Coster, CEO and Founder, meet DWIGHT
Running a US staffing firm has never involved more admin per placement. Every state has different...
The Manager Engagement Crisis Your Clients Don’t Know They Have
Business Operations April 8, 2026
Key takeaways:
Global employee engagement dropped for the second consecutive year in 2025, reaching a five-year low, and declining manager engagement is the primary...
Stop Treating Benefits as an Afterthought: Q&A With Carl Stecker of Benefits in a Card
Business Operations April 8, 2026
Sponsored by Benefits in a Card
Most staffing firms treat benefits the same way they've always treated them: a necessary expense, buried in the back...
Your Back Office Is Growing Faster Than Your Revenue. Here’s How Leading Staffing Agencies Are Fixing It.
Business Operations April 2, 2026
By Dries De Coster, CEO and Founder, meet DWIGHT
Key takeaways:
Every time placement volume grows, back-office headcount grows with it. That linear cost...
The Automation Illusion: Why More Tech Doesn’t Mean Better Margin
Business Operations March 23, 2026
Key takeaways:
Technology investment in staffing is accelerating, but buying automation tools and actually improving margin are two separate things. The gap between them...
From DSO to Cash Discipline: Q&A with Alex Babin, CEO of Hercules on Building Financial Control in Staffing
Business Operations March 19, 2026
Most staffing leaders don't think of order-to-cash as a competitive advantage. They should.
In a volatile market, billing leakage, slow collections, and contract compliance failures...