# Business Operations ## New Report: What Manual Back Office Operations Are Actually Costing You [Business Operations](/content/category/business-operations/index.html) June 5, 2026 Key takeaways: Processing one placement's onboarding paperwork costs $59.92 in direct labor, before accounting for compliance exposure or DSO drag from billing errors. [Read more](/content/sponsored-resource/report/new-report-what-manual-back-office-operations-are-actually-costing-you/index.html) ## More AI Won’t Save Contracting Staffing Agencies. The Data Says Discipline Will. [Business Operations](/content/category/business-operations/index.html) June 3, 2026 Key takeaways: AI is the most-cited tech priority for staffing in 2026, with 39% of agencies ranking it #1 in our benchmark. But the... [Read more](/content/technology/ai-spend-trap-staffing-discipline-2026/index.html) ## Winning Clients Is Now Staffing’s Hardest Problem. The Sales Model Hasn’t Caught Up. [Business Operations](/content/category/business-operations/index.html) June 3, 2026 Key takeaways: Winning clients overtook finding talent as the hardest part of running a staffing agency. In our 2026 benchmark, 31% of operators named... [Read more](/content/business-operations/winning-clients-staffing-bd-muscle-2026/index.html) ## Why 69% of Agencies That Lost Revenue Last Year Are Banking on a 2026 Comeback [Business Operations](/content/category/business-operations/index.html) May 28, 2026 Key takeaways: More than four in 10 of staffing agencies contracted in 2025. Yet nearly 70% of those contracting agencies are still projecting growth... [Read more](/content/staffing-benchmarks/staffing-agencies-2026-growth-outlook/index.html) ## Why Staffing Automation Software Isn’t Enough Anymore [Business Operations](/content/category/business-operations/index.html) May 8, 2026 By Dries De Coster, CEO and Founder, meet DWIGHT Running a US staffing firm has never involved more admin per placement. Every state has different... [Read more](/content/guest-posts/why-staffing-automation-software-isnt-enough-anymore/index.html) ## The Manager Engagement Crisis Your Clients Don’t Know They Have [Business Operations](/content/category/business-operations/index.html) April 8, 2026 Key takeaways: Global employee engagement dropped for the second consecutive year in 2025, reaching a five-year low, and declining manager engagement is the primary... [Read more](/content/staffing-and-recruiting-trends/manager-engagement-crisis-2026-staffing-firms/index.html) ## Stop Treating Benefits as an Afterthought: Q&A With Carl Stecker of Benefits in a Card [Business Operations](/content/category/business-operations/index.html) April 8, 2026 Sponsored by Benefits in a Card Most staffing firms treat benefits the same way they've always treated them: a necessary expense, buried in the back... [Read more](/content/sponsored-content/stop-treating-benefits-as-an-afterthought-qa-with-carl-stecker-of-benefits-in-a-card/index.html) ## Your Back Office Is Growing Faster Than Your Revenue. Here’s How Leading Staffing Agencies Are Fixing It. [Business Operations](/content/category/business-operations/index.html) April 2, 2026 By Dries De Coster, CEO and Founder, meet DWIGHT Key takeaways: Every time placement volume grows, back-office headcount grows with it. That linear cost... [Read more](/content/guest-posts/your-back-office-is-growing-faster-than-your-revenue-heres-how-leading-staffing-agencies-are-fixing-it/index.html) ## The Automation Illusion: Why More Tech Doesn’t Mean Better Margin [Business Operations](/content/category/business-operations/index.html) March 23, 2026 Key takeaways: Technology investment in staffing is accelerating, but buying automation tools and actually improving margin are two separate things. The gap between them... [Read more](/content/business-operations/the-automation-illusion-why-more-tech-doesnt-mean-better-margin/index.html) ## From DSO to Cash Discipline: Q&A with Alex Babin, CEO of Hercules on Building Financial Control in Staffing [Business Operations](/content/category/business-operations/index.html) March 19, 2026 Most staffing leaders don't think of order-to-cash as a competitive advantage. They should. In a volatile market, billing leakage, slow collections, and contract compliance failures... [Read more](/content/technology/from-dso-to-cash-discipline-qa-with-alex-babin-ceo-of-hercules-on-building-financial-control-in-staffing/index.html)